After-hours Answering

Reduce missed calls 40–60%. Deflect FAQs, capture leads, escalate VIPs, and route urgent cases.

Preflight & rollback<300ms p95 (barge-in)KPIs < 60s
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What you’ll get

Reduce missed calls 40–60%. Deflect FAQs, capture leads, escalate VIPs. Safe rollouts and KPIs in minutes.

24/7 Voice Coverage

Answers after-hours with your brand tone. Handles FAQs and captures leads.

VIP & Urgent Escalation

Keywords, lists, or rules route to on-call or create high-priority tickets.

CRM Writeback

Create/update leads & notes in HubSpot/Salesforce—or append to Google Sheets.

Integration modes

Pick one or combine—same playbook, same KPIs.

Telephony entry

Bind your after-hours number. Blue/green routing & one-click rollback.

Web voice (optional)

Add a small script for browser-based voice at night. Uses the same Session API.

How it works

From connect to KPIs—safe by default.

    1
    Connect tools
    No-code

    Telephony + Voice Agent + CRM (or Sheets fallback). OAuth only.

    2
    Configure rules

    Hours, intents (FAQs, lead capture), tone, VIP lists, on-call escalation.

    3
    Choose entry

    Bind after-hours number; optionally enable web voice for the site.

    4
    Preflight checks
    Safe

    Scopes valid, number bound, region picked, p95 < 300ms, plan diff visible.

    5
    Launch safely
    Blue/Green

    Plan → Apply → Smoke test → Blue/Green. One-click rollback.

    6
    Operate & measure
    KPIs

    Agent handles calls; escalates VIPs; writes to CRM. KPIs update in <60s.

KPIs tracked

Self-serve %Missed-call reductionAHTLeads capturedVIP escalations

Requirements

  • Telephony (Twilio/Plivo/SIP)
  • Voice Agent (e.g., Retell)
  • CRM (HubSpot/Salesforce) or Sheets fallback
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Related stacks & tools

See the underlying stacks and building blocks used in this playbook.

Stacks

AI Agent Handoff to Human Support

Improved customer experience by minimizing repetition after an AI to human handoff.

Custom VAD for Agent Barging

Human-like conversational flow by enabling the user to interrupt the AI agent at any time.

Browse all stacks →

Tools

Twilio

Programmable telephony API that connects software to the PSTN (phone lines) and SIP endpoints, essential for voice agents.

Retell

Real-time voice agents platform optimized for low latency and smooth conversational flow over phone lines and web.

Explore all tools →

FAQ

Do we need engineers to launch this?
No. Connect telephony + voice agent + CRM in the no-code wizard. We run preflight checks and blue/green rollout with one-click rollback.
Which tools are supported?
Telephony (Twilio/Plivo/SIP), voice agents (e.g., Retell), CRMs (HubSpot/Salesforce) or Google Sheets fallback, and Zendesk/Freshdesk for tickets.
How fast is the response (barge-in)?
Designed for sub-300ms p95 end-to-end, with region-aware routing and latency probes.
What KPIs can we track?
Self-serve %, missed-call reduction, AHT, leads captured, VIP escalations — updated within ~60 seconds post-session.
Is data residency supported?
Yes. EU and US paths, with RBAC, audit, and data minimization.