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support-bot•Updated 10/9/2025

AI Agent Handoff to Human Support

Improved customer experience by minimizing repetition after an AI to human handoff.

$0.05 per minute (before human transfer)2 seconds for summary generation

The Problem

Need a seamless, contextual handoff from the AI agent to a human representative when the query becomes too complex.

Expected Outcome

Improved customer experience by minimizing repetition after an AI to human handoff.

Tool Chain

Retell AI
Twilio Voice API
Whisper (OpenAI API)

Implementation Steps

  1. 1

    AI Conversation Flow

    The AI agent handles the initial query flow.

    Retell AI
  2. 2

    Handoff Intent Trigger

    The agent's LLM detects the 'escalate' or 'talk to a human' intent.

  3. 3

    Context Summary Generation

    The full conversation transcript is summarized by an LLM to create a 'whisper' note for the human agent.

  4. 4

    Call Transfer

    Twilio executes a warm transfer of the live call to the human agent queue, passing the context summary.

    Twilio Voice API

Alternatives

Step 4

Standard telephony alternative for reliable call transfer.

Cost Impact: N/A

Export Workflow

Coming Soon

Soon you’ll export this stack to Zapier, n8n, or a starter repo with presets (env vars, webhooks, rate limits).

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