Real-Time Conversational Support Agent
A 24/7 AI voice agent capable of handling high-volume, real-time phone support.
The Problem
Automate level 1 customer support over the phone with an agent that can handle complex dialogue flows in real time.
Expected Outcome
A 24/7 AI voice agent capable of handling high-volume, real-time phone support.
Tool Chain
Implementation Steps
- 1
Call Initiation and Connection
A user calls the dedicated support number, connecting via a telephony API to the agent platform.
- 2
Real-Time Speech-to-Text
User's speech is converted to text instantly using Retell's low-latency ASR.
Retell AI - 3
LLM Response Generation
The text is fed to a custom-trained LLM (via Retell webhook) to determine the next action/response.
Whisper (OpenAI API) - 4
Text-to-Speech Synthesis and Stream
The generated response text is synthesized back into audio and streamed back to the user with low latency.
OpenAI TTS
Alternatives
A viable alternative to Twilio for core telephony connection.
Cost Impact: N/A
More robust for flow-based, finite state machine dialogue.
Cost Impact: +5%
Export Workflow
Coming SoonSoon you’ll export this stack to Zapier, n8n, or a starter repo with presets (env vars, webhooks, rate limits).