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agent•Updated 10/9/2025

Voice Biometrics & Fraud Detection Agent

Securing voice transactions with passive voice authentication and real-time fraud detection.

High enterprise cost (custom quotes)3-5 seconds verification time

The Problem

Secure high-value customer interactions (e.g., banking, insurance) by verifying the caller's identity based on their voiceprint.

Expected Outcome

Securing voice transactions with passive voice authentication and real-time fraud detection.

Tool Chain

Amazon Polly
Twilio Voice API
Pindrop

Implementation Steps

  1. 1

    Call Initiation & Verification Request

    The call is connected, and a request is sent to the Pindrop API for verification.

    Twilio Voice API
  2. 2

    Voiceprint Enrollment/Verification

    Pindrop analyzes the caller's voice for match against an enrolled voiceprint and fraud indicators (e.g., spoofing).

    Pindrop
  3. 3

    Agent Confirmation/Denial

    The agent receives a risk score or verification status. If high-risk, the call is routed to a specialized fraud team.

    Amazon Polly
  4. 4

    Secure Transaction Execution

    If successfully verified, the customer can proceed with the secure transaction (e.g., password reset, fund transfer).

Alternatives

No alternatives available for this stack.

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