Voice Biometrics & Fraud Detection Agent
Securing voice transactions with passive voice authentication and real-time fraud detection.
The Problem
Secure high-value customer interactions (e.g., banking, insurance) by verifying the caller's identity based on their voiceprint.
Expected Outcome
Securing voice transactions with passive voice authentication and real-time fraud detection.
Tool Chain
Implementation Steps
- 1
Call Initiation & Verification Request
The call is connected, and a request is sent to the Pindrop API for verification.
Twilio Voice API - 2
Voiceprint Enrollment/Verification
Pindrop analyzes the caller's voice for match against an enrolled voiceprint and fraud indicators (e.g., spoofing).
Pindrop - 3
Agent Confirmation/Denial
The agent receives a risk score or verification status. If high-risk, the call is routed to a specialized fraud team.
Amazon Polly - 4
Secure Transaction Execution
If successfully verified, the customer can proceed with the secure transaction (e.g., password reset, fund transfer).
Alternatives
No alternatives available for this stack.