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notes-tasks•Updated 10/9/2025

Call Center QA and Compliance Audit

Structured, searchable data and compliance metrics from all recorded calls.

$0.02 - $0.05 per minute of audio1 minute per 1 hour of audio

The Problem

Automatically transcribe 100% of support calls and extract key metrics like sentiment, compliance terms, and action items.

Expected Outcome

Structured, searchable data and compliance metrics from all recorded calls.

Tool Chain

Amazon Transcribe
IBM Watson Speech to Text
AssemblyAI

Implementation Steps

  1. 1

    Call Recording Ingestion

    Call audio recordings (WAV/MP3) are batched and uploaded to the processing API.

  2. 2

    Transcription and Speaker Diarization

    The audio is transcribed, separating agent and customer speech.

    AssemblyAI
  3. 3

    Intelligence Feature Extraction

    Sentiment analysis, topic classification, and custom compliance word detection are run on the transcript.

    AssemblyAI
  4. 4

    CRM/Reporting Integration

    Structured JSON data (metrics and summary) is pushed to the CRM or BI dashboard.

Alternatives

Step 2Amazon Transcribe

Great AWS integration, slightly fewer intelligence features out-of-the-box.

Cost Impact: N/A

Step 3IBM Watson Speech to Text

Better customization for domain-specific technical jargon/vocabulary.

Cost Impact: +10%

Export Workflow

Coming Soon

Soon you’ll export this stack to Zapier, n8n, or a starter repo with presets (env vars, webhooks, rate limits).

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