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Amazon Connect

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4.5/ 5.0

AWS's contact center service, which provides a framework for integrating AI services (Lex, Polly, Transcribe) into customer calls.

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Supported Languages

Multilingual

Quick Overview

Pros

  • Fully managed contact center infrastructure
  • Deep integration with other AWS services
  • Scalable for large enterprises

Cons

  • Requires full contact center migration
  • Not suitable for simple voice agent prototypes

Stacks using Amazon Connect(1)

AI Voice-Powered IVR System

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A flexible, natural language IVR that improves call resolution rates and customer experience.

Amazon Polly
AWS Lex
Amazon Connect