Back to stacks
support-bot•Updated 10/9/2025

AI Voice-Powered IVR System

A flexible, natural language IVR that improves call resolution rates and customer experience.

$0.015 - $0.05 per minute of interaction1 week initial setup

The Problem

Replace old, tree-based IVR systems with a natural language bot that can understand user intent and route calls intelligently.

Expected Outcome

A flexible, natural language IVR that improves call resolution rates and customer experience.

Tool Chain

Amazon Polly
AWS Lex
Amazon Connect

Implementation Steps

  1. 1

    Call Flow Setup (Contact Center)

    Set up the core inbound call handling and routing within the Amazon Connect console.

    Amazon Connect
  2. 2

    Natural Language Bot Design

    Design the conversational bot (intents, slots, fulfillment logic) in AWS Lex.

    AWS Lex
  3. 3

    Voice Integration and Deployment

    Lex automatically uses Polly for high-quality TTS prompts. The bot is deployed within the Connect flow.

    Amazon Polly
  4. 4

    Intent-Based Routing

    Based on the Lex intent, the call is routed to the correct department queue (e.g., 'Billing', 'Tech Support').

Alternatives

Step 2

Excellent flow visualization, strong non-AWS alternative.

Cost Impact: +5%

Export Workflow

Coming Soon

Soon you’ll export this stack to Zapier, n8n, or a starter repo with presets (env vars, webhooks, rate limits).

Get export launch updates